What should I do if the tracking information shows my parcel as delivered, but I haven't received it?

If your parcel is marked as delivered in our tracking system but you have not received it, we recommend taking the following steps:

  1. Reach out to the merchant from whom you purchased your item(s) to notify them of the situation and seek further assistance.
  2. Contact your local post office or mail carrier, as they might be able to provide more information or assistance, especially if USPS has confirmed the delivery.

By following these steps, you can gather more information about the status of your parcel and work towards resolving any potential delivery issues.

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