What should I do if my parcel is damaged or I received the wrong item?

If you have received a damaged parcel or the incorrect item, please follow these steps:

  1. Contact the merchant you purchased the item from as soon as possible.
  2. Inform them of the issue, providing any necessary details, such as photos of the damaged item or a description of the incorrect item received.

Merchants are usually prompt in addressing these situations and will typically offer a refund or replacement for the affected item(s). By reaching out to the merchant directly, you can help expedite the resolution process.

Was this article helpful?
0 out of 2 found this helpful