Where is my package?

If your parcel is within the estimated delivery date, please wait several business days for its arrival.

If your parcel is still in transit past the estimated delivery date, severe weather in certain regions or damages to a parcel in transit can contribute to any delays.

To help identify the location of your parcel, below are common tracking event examples.

Common Delivery Tracking Events:

Tracking Event Description


Arrived at Post Office

ACI Logistix has handed your parcel off to the local USPS Post Office for final mile delivery.


Your parcel has received the delivered scan by the carrier at the final delivery address.


Your parcel was forwarded to a new address. It was forwarded either because the original delivery address is invalid, or you requested the parcel to be delivered to a different location.

Notice Left

An unsuccessful delivery attempt was made by your carrier. Please contact your local USPS Post Office to schedule a redelivery or you may pick up your parcel at the Post Office.

Out for Delivery

Your parcel is out for delivery. The carrier should be delivering your parcel by the end of the day.

Shipping Label Created, USPS Awaiting Item

ACI Logistix has received the electronic shipping information for your parcel but has not yet received your physical parcel.

Common Returns Tracking Events:

Tracking Event Description


Available for Pickup

Your parcel has been accepted by your local post office and is ready to be picked up by the carrier to continue through the process of being returned to your retailer.

Picked Up by Shipping Agent

This scan confirms that the carrier successfully collected your parcel from the Post Office. Please note this does not mean the parcel has been delivered back to the retailer yet.


You parcel has been delivered to the returns center.

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