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ACI Logistix Knowledge Hub
FAQ
I don’t have a tracking number. What do I do?
April 16, 2023 23:49
Contact your retailer for tracking information.
Articles in this section
My package is delayed, who can help?
I don’t have a tracking number. What do I do?
My return shows that it was delivered to its final destination, but I have not received my refund/credit and I am still being charged for the item(s). When can I expect this return to be processed and my credit to be applied?
I need my package before the date it is expected to deliver, can I expedite my order?
Can I change where my shipment will be delivered?
Where is my package?
My package is lost/missing. What shall I do?
Is it possible to collect my parcel directly from an ACI Logistix facility?
What does "Shipping Label Created" status signify?
What should I do if my parcel is damaged or I received the wrong item?
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