If your package tracking shows "delivered" with a delivery image but you haven’t received it, we recommend contacting the merchant or shipper directly. They are best equipped to assist and can coordinate with the delivery service to investigate further or resolve the issue.
Here are some steps to take before reaching out:
1. Examine the delivery image carefully:
Check the photo to see if the package might have been left in an unexpected or less obvious location, or if it appears to have been delivered to a different address.
2. Check with neighbors and household members:
Ask if anyone else at your address or nearby might have accepted the package on your behalf.
3. Review your tracking details:
Verify that the delivery address is correct and confirm the date and time the package was marked as delivered.
4. Contact the merchant or shipper:
Inform them that the package is marked as delivered with an image but hasn’t been received. They can help escalate the matter with the delivery company.
Possible reasons for this situation include:
- Delivery error: The package might have been delivered to the wrong address or the delivery image might be incorrect.
- Package theft: Unfortunately, packages can sometimes be stolen after they’ve been delivered.
- Hidden or inconspicuous delivery location: The package could be in a location that’s easy to overlook.
By following these steps and working with the merchant or shipper, you can address the issue promptly and explore potential solutions.